TERMS & CONDITIONS
Ethical and Professional Practice
Dr Wikholm follows strict ethical principles and professional guidelines from the Health Care and Professions Council (HCPC) and The British Psychological Society (BPS). She receives regular supervision (where cases are discussed anonymously and confidentially) in order to ensure high standards of professional and reflective practice, and is committed to continuing professional development.
Consent and Confidentiality
All therapy and support sessions offered are private and confidential (this includes individual sessions with children and adolescents whose therapy is being paid for by their parents), unless there is a significant concern about your safety or someone else’s safety. In a case when it would be useful to seek or share information from other professionals involved in the child's life (e.g. GP or teacher), your consent would be sought prior to contacting them.
Data Protection
Dr Wikholm complies with the Data Protection Act 1998, which requires every organization that processes personal information to register with the Information Commissioner’s Office (ICO). This information is securely kept and is solely for Dr Wikholm's use.
Appointment-booking and Payment
For your convenience, Dr Wikholm operates a self-management online booking system which enables quick and easy booking of appointments at your chosen dates and times. To secure your booking, payment in advance is required via the booking system.
Re-arranging and Cancellation Policy
48 hours notice is required for rearranging or cancellation of appointments.
It is understandable that on occasions you may need to rearrange or cancel an appointment. Appointments can be cancelled or rearranged without charge up to 48 hours before the arranged time. However, late cancellations (less than 48 hours) or non-attendance without any prior notice are non-refundable.
Emergencies and Crisis
The therapy and support offered by Dr Wikholm is not suited to dealing with emergencies. If you find that you or your child are unable to cope between appointments, please contact your GP. Alternatively, you could contact NHS 111 for advice or in a crisis could attend your local Accident and Emergency Department to see an on-call psychiatrist.